Embarking on this journey with TGI required that Reliance Infosystems migrates data from the legacy platforms to Microsoft Cloud productivity Platform, drive adoption and change management, modernize the workplace experience and democratize intelligence across the entire organization for 2,000 users at a cost of $350,000. Modern Work and security solutions were recommended for implementation.
Reliance Infosystems onboarded TGI on Microsoft 365 successfully to improve field teams operations experience since it greatly impacted sales revenue. Value derived from Microsoft Teams was impactful. Prior to onboarding on MS Teams, Field representatives relied on emails to get approvals and updates from the office. With MS Teams, decision making, and updates became “on-the-Go.” engagement and operational efficiency grew geometrically. Cost of subscription for other video conferencing solutions were discontinued as the cost of M365 single license provided email, video conferencing and document sharing services to users. IT reported significant reduction in OPEX expenditure on call credits and subscriptions. Speeding up collaboration among over 1,600 users servicing 3 million consumers of TGI brands daily was indeed laudable.
Typical approvals took about 2-5 hours and often required employees following up with calls. Users loved to attach and re-attach several versions of documents by email. Sharing of files or links to documents for instant collaboration was not possible and employees struggled to keep up with versioning.
With OneDrive, TGI employees began to see new possibilities with collaboration. Whiteboarding and joint content development and delivery became possible and was very well embraced by the teams in the delivery of task. IT team recounted “Our reach and response speed to queries from customer are positively impacted since we can now collaborate faster, approvals are visible and on-the-go”.
We had dedicated resources prior to M365 who focused on building reports. The traditional approach was to get these report builders meet with functional users and build report. This approach was ineffective and suffered a great deal as users were often not satisfied with delivery. Largely delayed and rarely meet the needs of the functional users. With PowerBI we were able to democratize the design and delivery of reporting function. Functional users were trained on the use of PowerBI and began to creat their own reports since license where now available for use and knowledge transfer for PowerBI provided to users. TGI credits the increased productivity to Microsoft 365.